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Go to the shop#Frequently asked questions
How To Place An Order?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.
Which Methods Of Payment Do You Accept?
We accept credit cards, debit cards, Paypal and bank transfer (via PayPal).
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched.
Please check all folders including your junk mail as it will come from a noreply email address. To ensure emails reach you, add the domain petyworld-shop.com to your safe senders list.
Please check all folders including your junk mail as it will come from a noreply email address. To ensure emails reach you, add the domain petyworld-shop.com to your safe senders list.
Can I collect from a local store?
Currently there is NO such an option.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
How Safe Is My Personal Information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process.
For more information on how we secure and use your information, please consult our Privacy Policy.
For more information on how we secure and use your information, please consult our Privacy Policy.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How Does Shipping Work?
We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as EU, USA, AS, etc.
Because we ship directly from our partners in these areas, your item may take 7-21 days to arrive. Please do not panic if it does not show up immediately, it's on its way!
Either way we are sending you a tracking number 🙂
*We offer international shipping options too! For more information on shipping check out our shipping page.
Can I Cancel An Order?
Yes. Cancellations must be made within 24 hours of order placement! Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
